Privacy Policy for Wild Pokies

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our online gaming and account services in Australia. It also explains your choices and how to contact us about privacy requests. If you do not wish to provide certain information, some features may be unavailable (for example, account access, security checks, or support services).

By continuing to browse, you may allow the use of cookies according to your preferences. Where required by law, we will ask for your consent before activating non-essential cookies.

What personal data we collect

The types of personal information we may collect depend on how you interact with our services.

Identity and contact data

This may include your name, date of birth, email address, phone number, and other account profile details you provide. Age verification is used to support our 18+ requirement and help protect minors.

Account and verification data

We may collect information needed to create and secure your account, prevent fraud, and complete checks that help keep the platform safe. This can include verification status, account settings, and risk indicators generated from security monitoring.

Transaction and payment-related data

If you make deposits, withdrawals, or other payment-related actions, we may collect records such as transaction amounts, timestamps, payment method type, and status. We generally do not store full payment card details when a regulated payment service provider can process the transaction on our behalf.

Usage and device data

This can include device identifiers, IP address, approximate location derived from IP, browser type, operating system, referral information, pages viewed, and interactions with site features. We may also collect log data for security and debugging.

Support and communications

If you contact customer support, we may keep records of messages, emails, and relevant metadata (such as the time of contact and issue category) to resolve queries and improve service quality.

Cookies are small text files that a site can save on your browser or device. They are often used for the platform to function correctly, to remember choices (e.g., language), and to understand how the service is used.

In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.

How we use your data

We use personal information for the following purposes:

  • Creating and managing your account, including authentication and account recovery
  • Providing requested services, including gameplay access and account features
  • Processing transactions and handling payment operations (where applicable)
  • Maintaining security, detecting suspicious activity, preventing fraud, and enforcing our rules
  • Operating, maintaining, and improving site performance (including analytics and testing)
  • Responding to support requests and handling complaints
  • Managing marketing preferences and sending service messages (for example, important operational notices)
  • Supporting responsible gambling tools and wellbeing-related controls, such as time-outs and self-exclusion where requested

We use cookies to:

Legal bases for processing (general)

Depending on the context, we may process personal data based on:

  • Contract: to provide services you request and to manage your account
  • Legitimate interests: to secure our platform, prevent fraud, and improve reliability (balanced against user rights)
  • Consent: for certain non-essential cookies and preference-based communications where required
  • Legal obligation: to comply with applicable laws, court orders, or lawful requests

Strictly necessary cookies

They are essential for the service to function. Without them, some features would not be available (e.g., authentication, security, load balancing). These cookies normally cannot be deactivated from our preference system, although you can manage them from your browser (see corresponding section).

Performance and analytics cookies

They help understand how the platform is used (e.g., pages visited, loading times, error events). The collected information is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.

Functionality cookies

They allow us to remember choices to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.

Advertising and targeting cookies

If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. Where present, it will be managed by consent, and you can reject it without losing access to essential functions.

Data retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy. Retention periods may vary based on:

  • The type of data and why it was collected
  • Account status (active, inactive, closed)
  • Dispute handling and fraud prevention needs
  • Legal or compliance-related requirements that may apply in Australia

When information is no longer needed, we take steps to delete it, anonymise it, or securely archive it where limited retention is required.

Where applicable, you will see a cookie notice that allows you to:

You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of prior use based on your authorization.

How we share personal data

We may share personal information with:

  • Service providers and processors who help us operate the platform (for example, hosting, security tooling, payment processing support, analytics, and customer support systems)
  • Professional advisers where necessary (for example, legal or accounting), on a need-to-know basis
  • Authorities or third parties when required to comply with law, to protect users, to investigate fraud, or to enforce our terms

We do not sell personal information as a business model. When we engage service providers, we aim to require appropriate confidentiality and security obligations.

You can control cookies from your browser settings. In general, you can:

If you block strictly necessary cookies, some functions may fail (e.g., maintaining the session).

International data transfers

Some service providers may store or process data outside Australia. When cross-border transfers occur, we take reasonable steps to use safeguards designed to protect personal information, such as contractual protections and access controls. However, no method of transmission or storage is risk-free, and safeguards may differ by jurisdiction.

Some functions may rely on external providers (e.g., measurement services, security, or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and require reasonable security and confidentiality standards.

Security measures

We use reasonable administrative, technical, and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Controls may include access restrictions, encryption in transit where supported, monitoring for suspicious activity, and secure development practices. Despite these measures, we cannot guarantee absolute security.

A cookie can be:

The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or out-of-date information
  • Delete certain information (where deletion is feasible and lawful)
  • Object to or restrict certain processing in appropriate cases
  • Receive a copy of information in a usable format where applicable

We may ask you to verify your identity before completing a request. Some requests may be limited if fulfilling them would compromise security, violate legal requirements, or affect the rights of others.

We may update this policy to reflect technical, operational, or legal changes. The current version will be published on the platform with its update date.

How to contact us about privacy

To submit a privacy request or ask questions, contact:

Email: [email protected]

Phone: +61 2 8015 4473

Address: Level 10, 20 Martin Place, Sydney NSW 2000, Australia

Please describe your request clearly and include the email associated with your account to help us locate the relevant records.

If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us:

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